Customer Survey

At The Information Federation we value our customers opinions, we are committed to providing the highest levels of service to our customers. In order to improve our customers experience we would be grateful if you could take a little time to complete our Customer Experiences Survey.

1	Where did you hear of our company?

2	How often and how do you use our company?
	Daily Weekly Monthly	Less often Occasionally
	As a searcher As an Advertiser

3	Do our products & services meet your business needs?
	Yes No
	If No, please include any suggestions to improve our products and services in order to meet your needs:

4	Were the features & benefits of our products adequately explained to you to your satisfaction?
	Yes No

If you were happy with our service, why was this?

Supportive Sales Person

Knowledgeable Salesperson

Products clearly explained

Payment options available

Price

Length of subscription

Increased business opportunities

Other

Please specify the other course taken:

Please can you take a few minutes to tell us about your experience of using our services?

Please rate how satisfied or dissatisfied were you with your contact with the company?

1 = Totally Dissatisfied to 5 = Totally Satisfied

	1	2	3	4	5
Speed your call was Answered
Politeness of Contact
Knowledge of the Contact
Accuracy of information presented
Value for money

7	Do you have any comments regarding your online experience?

Will you answer some personal questions?

Yes

Please tell us a little about yourself

How old are you?

Under 18

35-44

18-24

45-54

25-34

55+

Are you male or female?

Male

Female

11	Your post code?
12	Please enter your email address?
13	What is you Business type?

Thank you for taking part in our survey. We value your opinion.

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